Evaluation Questionnaire for the Digital Customer Twin

I. Natural Attractions

(Perception of natural beauty, cultural substance, historical depth)

When you think of Bali, which specific natural or spiritual places embody “authentic cultural depth” for you — and what makes them stand out?
What distinguishes a spiritually meaningful temple complex from a purely scenic attraction in your perception?
Using Uluwatu or Lempuyang as examples: What elements would need to be communicated for you to perceive them not as “Instagram spots,” but as culturally substantial places?
How important is active ritual presence (e.g., ceremonies, offerings, priests) compared to architectural or historical aspects?
If you had to choose between Tanah Lot and Ulun Danu Bratan for a reflective, culturally immersive experience, which criteria would guide your decision?

(Emotional quality, spirituality, aesthetic perception, subjective experience)

How would you describe the atmosphere of a place where you feel culturally and spiritually aligned? What factors create that feeling?
To what extent do visitor numbers affect your spiritual experience — and is there a threshold you still consider acceptable?
Which timing or contextual conditions (e.g., ceremony days, off-season, sunrise instead of sunset) enhance the cultural intensity of a place for you?
How do you internally reconcile the sacred character of a site with strong touristic staging or commercialization?
What would a destination need to do in order to evoke not just visual admiration, but genuine spiritual resonance for you?

(Local interaction, authenticity, visitor behavior, cultural credibility)

What role does interaction with local priests, guides, or community members play in shaping the depth of your experience?
How do you define appropriate visitor behavior at Balinese temples, and how strongly does this influence your overall perception of the site?
If other visitors focus primarily on photography, does that diminish the spiritual quality of the place for you, or can you detach from it?
What type of cultural storytelling by locals feels authentic and credible rather than staged for tourism?

(Accessibility, organization, hygiene standards, information systems)

How important are curated background explanations (e.g., symbolism, ritual calendars, historical context) compared to independent exploration?
Do long waiting times — for example at Lempuyang — affect your perception of a site’s spiritual substance, or do you separate logistical issues from cultural meaning?
Which infrastructural measures (e.g., visitor flow management, limited entry slots, silent zones) would enhance the cultural quality of your experience?
How should destinations communicate information in order to appeal to spiritually interested travelers without reinforcing mass-tourism dynamics?

(Perceived value, immaterial benefits, willingness to pay)

How do you personally assess the “value” of cultural attractions — in terms of emotional depth, learning outcomes, exclusivity, or something else?
Would you be willing to accept higher entrance fees or donations if they demonstrably contribute to preserving religious structures and practices? Why or why not?
What would legitimize a paid cultural experience (e.g., guided participation in a ceremony) for you — and what would make it feel commercialized or inauthentic?

How would you describe yourself as a Bali traveler if your primary focus is cultural and spiritual depth?
Which typical Bali tourism offerings do you consciously avoid, and why do they not align with your travel philosophy?
If a tourism brand wanted to position Bali specifically for culturally and spiritually motivated travelers, which narratives should it emphasize — and which should it avoid?